PS 103: Human Factors and Safety*
Please note: This course was updated and renumbered on August 15. Its previous title was PS 102: Human Factors and Safety.

This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And you’ll learn how to use human factors principles to design safer systems of care  including the most effective strategies to prevent errors and mitigate their effects. Finally, you’ll learn how technology can reduce errors  even as, in some cases, it can introduce new opportunities for errors.

*This course is required for the Basic Certificate in Quality and Safety.

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Estimated Time of Completion: 1 hour
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 8/15/2016
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Course Objectives
After completing this course, you will be able to:
1. Explain how human factors principles apply to health care.
2. Describe how changes to processes can mitigate the effects of factors that contribute to error.
3. Define simplification, standardization, constraints, forcing functions, and redundancies.
4. Discuss the risks and benefits of using technology to improve patient safety.
Contributors
Author(s):
Frank Federico, RPh, Vice President/Senior Patient Safety Expert, Institute for Healthcare Improvement View Profile
Editor(s):
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc View Profile
Reviewer(s):
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Continuing Education
ABIM US Physician CME/MOC 1.00 Credit hours UPN# 200754590
Certified Professionals in Healthcare Quality 1.00 Credit hours
General Attendance 1.00 Credit hours
International General 1.00 Credit hours
Nursing Contact Hours 1.00 Credit hours
Pharmacist CPE 1.00 Credit hours UPN# 0822-0000-16-061-H05-P
US Physician CME 1.00 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.