QI 102: How to Improve with the Model for Improvement*
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The Model for Improvement, developed by a group called Associates in Process Improvement, is simple to understand and apply. But it’s powerful. This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, selecting measures, developing ideas for changes, and testing changes using Plan-Do-Study-Act (PDSA) cycles. As you go along, you’ll have the opportunity to use the same methodology to start your own personal improvement project.

*This course is required for the Basic Certificate in Quality and Safety.

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Want to learn more from this course’s faculty? 
Experts featured in this course will be at IHI’s National Forum on Quality Improvement in Health Care. Students, residents, and faculty are eligible for special discounts and programming.

Estimated Time of Completion: 1 hour 30 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 8/14/2016
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Course Objectives
After completing this course, you will be able to:
1. List the three questions you must ask to apply the Model for Improvement.
2. Identify the key elements of an effective aim statement.
3. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
4. Use change concepts and critical thinking tools to come up with good ideas for changes to test.
5. Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement View Profile
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Continuing Education
ABIM US Physician CME/MOC 1.50 Credit hours UPN# 201472233
Certified Professionals in Healthcare Quality 1.50 Credit hours
CPPS Recertification 1.50 Credit hours
General Attendance 1.50 Credit hours
International General 1.50 Credit hours
Nursing Contact Hours 1.50 Credit hours
Pharmacist CPE 1.50 Credit hours UPN# JA0004698-0000-20-022-H05-P
US Physician CME 1.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.