PS 105: Responding to Adverse Events*
In this course, we're going to describe and advocate a patient-centered approach to use when things go wrong. This approach to adverse events and medical error centers on the needs of the patient, but it is also the best way to address the needs of a caregiver in the wake of an adverse event.

*This course is required for the Basic Certificate in Quality and Safety.

Click here to view resources related to this course.
Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 8/4/2010
Last Update Date: 6/10/2019
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Course Objectives
After completing this course, you will be able to:
1. Describe four steps to take following an adverse event.
2. Explain how to communicate effectively about bad news and when you should apologize.
3. Discuss the impact of adverse events on providers.
Contributors
Author(s):
Frank Federico, RPh, Vice President, Senior Patient Safety Expert, Institute for Healthcare Improvement View Profile
Allan Frankel, MD, Managing Partner, Safe and Reliable Healthcare, Safe and Reliable Healthcare View Profile
Samuel Huber, MD, Associate CMO for Patient Safety and Quality, Rochester Regional Health System View Profile
Greg Ogrinc, MD, MS, Senior Associate Dean, White River Junction VA Medical Center View Profile
Editor(s):
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
Reviewer(s):
Barbara Edson, RN, MBA, MHA, VP, Clinical Quality, Health Research & Educational Trust (HRET) View Profile
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Wendy Madigosky, MD, MSPH, Director, Foundations of Doctoring Curriculum, University of Colorado Anchutz Medical Center View Profile
Liam Shields, Staff Nurse/ Early Clinical Career Fellow, University of Dundee View Profile
Continuing Education
ABIM US Physician CME/MOC 1.25 Credit hours UPN# 201198446
Certified Professionals in Healthcare Quality 1.25 Credit hours
CPPS Recertification 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# JA0004698-0000-19-020-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.