PS 202: Building a Culture of Safety
Catalog: IHI Open School Online Courses
Please note: This course was updated and retitled on August 15, and it was removed from the Basic Certificate in Quality and Safety. This course includes learning that was previously in PS 106: Introduction to the Culture of Safety. Learners who completed Introduction to the Culture of Safety will retain credit for completing this course.

As long as human beings provide health care, mistakes and errors will occur. However, organizations can reduce the likelihood of such mistakes and errors and limit their impact by fostering a culture of safety. This is an environment that encourages people to speak up about safety concerns, makes it safe to talk about mistakes and errors, and encourages learning from these events. This course focuses on how organizations can create and foster a culture of safety.

Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 2/3/2011
Last Update Date: 8/15/2016
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Course Objectives
After completing this course, you will be able to:
1. Discuss your opinions on one hospital's response to a serious adverse event.
2. Explain the four components of a culture of safety: psychological safety, fairness, transparency, and effective leadership.
3. Describe the process of culture change at an organization and identify at least three tactics to accelerate it.
Contributors
Author(s):
Allan Frankel, MD, Patient Safety and Reliability Expert, Safe and Reliable Healthcare View Profile
Michael Leonard, M.D., Principal, Clinical Group, Pascal Metrics Inc. View Profile
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement View Profile
David Williams, PhD, Executive Director, Institute for Healthcare Improvement View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Reviewer(s):
Barbara Edson, RN, MBA, MHA, VP, Clinical Quality, Health Research & Educational Trust (HRET) View Profile
Jonathan Finkelstein, MD, MPH, Professor, Harvard University Medical School View Profile
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Tiffany Lightfoot, RN, MS, Registered Nurse, University of Illinois View Profile
James Moses, MD, Medical Director of Quality Improvement, Boston Medical Center View Profile
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor, Institute for Healthcare Improvement View Profile
Continuing Education
ABIM US Physician CME/MOC 1.25 Credit hours UPN# 200754597
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# 0822-0000-16-065-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.