L 101: Introduction to Health Care Leadership*
When you think of a leader, who comes to mind? A president? A CEO? This course will teach you a different idea of leadership: No matter your position or formal title, you can be a leader. In this course, you’ll learn about a hospital that’s having some trouble with infection control. As you grapple with the case, you’ll learn that leadership isn’t a position of authority — it’s an action. You’ll learn how to persuade different types of people and build enough unity to move forward. Finally, you’ll learn some strategies for sustaining your leadership journey over time.

*This course is required for the Basic Certificate in Quality and Safety.

Click here to view resources related to this course.

Join Other Leaders at the National Forum
One of the places leaders of quality improvement and safety gather each year is at IHI’s National Forum on Quality Improvement in Health Care. Consider joining this important event. Students, residents, and faculty can apply for special programming and discounts.
Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 9/2/2009
Last Update Date: 8/15/2016
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Course Objectives
After completing this course, you will be able to:
1. Describe several characteristics of leaders, who may or may not have formal positions of authority.
2. Describe different techniques for persuading different types of people.
3. Explain why achieving a workable level of unity among teammates is essential for effective team functioning.
4. List several ways to help sustain your health care leadership journey over time.
Jonathan Finkelstein, MD, MPH, Professor, Harvard University Medical School View Profile
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital View Profile
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center View Profile
James Reinertsen, MD, President, The Reinertsen Group View Profile
Mike Briddon, MA, Director, Multimedia and Virtual Programs, Institute for Healthcare Improvement View Profile
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
James Moses, MD, MPH, Chief Quality Officer, Boston Medical Center View Profile
Continuing Education
ABIM US Physician CME/MOC 1.25 Credit hours UPN# 201472204
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# JA0004698-0000-20-006-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.