No matter how safe we make the design of systems in which we work, there is no substitute for effective teamwork and communication. In this course, you’ll learn what makes an effective team. Through case studies from health care and elsewhere, you’ll analyze the effects of teamwork and communication on safety. You’ll learn essential communication tools, such as briefings, SBAR, and the use of critical language. Finally, you’ll learn how to use these tools when they are most essential—at transitions in care, when errors are most likely to occur.
Estimated Time of Completion:
1 hour
Type of Activity: Knowledge
Release Date:
6/1/2009
Last Update Date:
9/1/2009
After completing this course, you will be able to:
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1. List the attributes of an effective team.
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2. Report why effective teamwork is important to patient safety.
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3. Define SBAR.
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4. List characteristics and behaviors of effective team leaders.
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5. Describe how to conduct an effective briefing.
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6. List at least two mechanisms to encourage safe patient care transitions.
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7. Define verbal repeat back.
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8. Identify benefits of planning in patient care.
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You must complete all the lessons within this course in order to receive credit for the course.