PS 103: Teamwork and Communication
No matter how safe we make the design of systems in which we work, there is no substitute for effective teamwork and communication. In this course, you’ll learn what makes an effective team. Through case studies from health care and elsewhere, you’ll analyze the effects of teamwork and communication on safety. You’ll learn essential communication tools, such as briefings, SBAR, and the use of critical language. Finally, you’ll learn how to use these tools when they are most essential—at transitions in care, when errors are most likely to occur.

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Estimated Time of Completion: 1 hour
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 9/1/2009
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Course Objectives
After completing this course, you will be able to:
1. List the attributes of an effective team.
2. Report why effective teamwork is important to patient safety.
3. Define SBAR.
4. List characteristics and behaviors of effective team leaders.
5. Describe how to conduct an effective briefing.
6. List at least two mechanisms to encourage safe patient care transitions.
7. Define verbal repeat back.
8. Identify benefits of planning in patient care.
Contributors
Author(s):
Michael Leonard, MD, Principal, Safe & Reliable Healthcare, Safe & Reliable Healthcare View Profile
Editor(s):
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc View Profile
Reviewer(s):
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.00 Credit hours
General Attendance 1.00 Credit hours
International General 1.00 Credit hours
Nursing Contact Hours 1.00 Credit hours
Pharmacist CPE 1.00 Credit hours UPN# 0822-0000-13-100-H05-P
US Physician CME 1.00 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.