PS 104: Teamwork and Communication in a Culture of Safety*
Please note: This course was updated and retitled on August 15. Its previous title was PS 103: Teamwork and Communication. Learners who completed Teamwork and Communication will retain credit for completing this course.

Effective teamwork and communication are critical parts of the design of safe systems. In this course, you’ll learn what makes an effective team through case studies from health care and elsewhere. You’ll analyze the effects of individual behavior for promoting teamwork, communication, and a culture safety. Finally, you’ll learn several essential communication tools, such as briefings, SBAR, and critical language.

*This course is required for the Basic Certificate in Quality and Safety.

Click here to view resources related to this course.
Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 8/28/2017
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Course Objectives
After completing this course, you will be able to:
1. Explain why effective teamwork is essential for promoting patient safety.
2. Define a culture of safety and discuss the features of a strong safety culture.
3. Identify four behaviors anyone can use to promote teamwork, communication, and a culture of safety.
4. Use structured communication techniques to improve communication within health care.
Allan Frankel, MD, Patient Safety and Reliability Expert, Safe and Reliable Healthcare View Profile
Michael Leonard, MD, Principal, Safe & Reliable Healthcare, Safe & Reliable Healthcare View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Continuing Education
ABIM US Physician CME/MOC 1.25 Credit hours UPN# 201105796
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# 0822-0000-16-062-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.