PS 104: Teamwork and Communication*
Effective teamwork and communication are critical parts of the design of safe systems. In this course, you’ll learn what makes an effective team through case studies from health care and elsewhere. You’ll analyze the effects of individual behavior for promoting teamwork, communication, and a culture of safety. You will learn several essential communication tools, such as briefings, SBAR, and critical language, and you will learn how to prevent common problems associated with lapses in communication during critical transition points in health care.

*This course is required for the Basic Certificate in Quality and Safety.

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Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 6/10/2019
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Course Objectives
After completing this course, you will be able to:
1. Explain how individual behavior and team dynamics in health care can make care safer or less safe.
2. Use structured communication techniques to improve communication within health care.
3. Specify possible interventions to improve patient safety and reduce risk during times of transition.
Contributors
Author(s):
Allan Frankel, MD, Managing Partner, Safe and Reliable Healthcare, Safe and Reliable Healthcare View Profile
Tejal Gandhi, MD, MPH, CPPS, Chief Cinical & Safety Officer, Institute for Healthcare Improvement View Profile
Michael Leonard, MD, Principal, Safe & Reliable Healthcare, Safe & Reliable Healthcare View Profile
Editor(s):
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
Reviewer(s):
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Jennifer Lenoci-Edwards, RN, MPH, CPPS, Head of NA, Institute for Healthcare Improvement View Profile
Continuing Education
ABIM US Physician CME/MOC 1.25 Credit hours UPN# 201198445
Certified Professionals in Healthcare Quality 1.25 Credit hours
CPPS Recertification 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# JA0004698-0000-19-019-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.