QI 202: Quality Improvement in Action: Stories from the Field
This course will cover the transition from learning about quality improvement (QI) to practicing it every day, outlining both challenges and solutions.

You will hear from students, frontline health professionals, and board members about their high (and sometimes skewed) expectations of using quality improvement in the workplace. You’ll learn how — and why — some of them failed and how they coped with the harsh realities they faced. Then, you’ll learn strategies they used to finally make positive changes within their systems and for their patients — and how to do the same thing on your health care journey.

Click here to view resources related to this course.

Note: This course is not required for the Basic Certificate of Completion
Estimated Time of Completion: 1 hour
Type of Activity: Knowledge
Release Date: 9/20/2013
Last Update Date: 10/21/2013
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Course Objectives
After completing this course, you will be able to:
1. Explain three reasons why health care professionals may be resistant to integrating quality improvement into daily work.
2. List several ways to expand your social network in health care.
3. Explain how data and patient stories can help engage staff to get involved in quality improvement work.
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital View Profile
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center View Profile
Mike Briddon, MA, Director, Multimedia and Virtual Programs, Institute for Healthcare Improvement View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.00 Credit hours
General Attendance 1.00 Credit hours
Nursing Contact Hours 1.00 Credit hours
Pharmacist CPE 1.00 Credit hours UPN# 0822-0000-13-083-H05-P
US Physician CME 1.00 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.