QI 102: The Model for Improvement: Your Engine for Change
This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, forming a team, selecting measures, developing ideas for changes, testing changes using Plan-Do-Study-Act (PDSA) cycles, and measuring to determine if the changes you are testing are leading to improvement.

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Estimated Time of Completion: 1 hour 30 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 4/1/2012
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Course Objectives
After completing this course, you will be able to:
1. Use the Model for Improvement to plan and execute your own personal improvement project.
2. Identify the key elements of an effective aim statement.
3. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
4. Explain how to use change concepts to come up with good ideas to test.
5. Develop tests of change on a small scale, using the Plan-Do-Study-Act (PDSA) cycle.
Contributors
Author(s):
Robert Lloyd, PhD, Executive Director Performance Improvement, Institute for Healthcare Improvement View Profile
Sandra Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Editor(s):
Deepa Ranganathan, Content Manager, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.50 Credit hours
General Attendance 1.50 Credit hours
International General 1.50 Credit hours
Nursing Contact Hours 1.50 Credit hours
Pharmacist CPE 1.50 Credit hours UPN# 0822-0000-13-088-H05-P
US Physician CME 1.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.