PFC 202: Having the Conversation: Basic Skills for Conversations about End-of-Life Care
In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care wishes.

This course will also help you develop skills to have conversations with patients and their families about their preferences for care at the end of life. As part of developing these skills, the course invites you to “have the conversation” yourself, with a family member or other loved one.

Click here to view resources related to this course.

Note: This course is not required for the Basic Certificate of Completion.
Estimated Time of Completion: 2 hours
Type of Activity: Knowledge
Release Date: 2/5/2014
Last Update Date: 2/5/2014
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Course Objectives
After completing this course, you will be able to:
1. Conduct conversations with patients and families to learn their wishes regarding end-of-life care.
2. Explain available treatment options to patients and families in terms they can understand.
3. Demonstrate how to answer difficult questions patients and families ask related to end-of-life care.
4. Facilitate conversations with patients and families to help them make decisions about end-of-life care, based on an understanding of what matters most to them.
Contributors
Author(s):
Eric Hardt, MD, Associate Professor of Medicine, Boston University School of Medicine View Profile
Jessica McCannon, MD, Assistant in Medicine, Massachusetts General Hospital View Profile
Lisa Norton, MD, Clinical Assistant Professor of Medicine, Boston University School of Medicine View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Winnie Suen, MD, Adjunct Assistant Professor of Medicine, Boston University School of Medicine View Profile
Editor(s):
Michael Briddon, MA, Editorial Director, Institute for Healthcare Improvement View Profile
Reviewer(s):
Lachlan Forrow, MD, Director of Ethics and Palliative Care Programs, Beth Israel Deaconess Medical Center View Profile
Julie Freedman, MD, Palliative Care Team Leader, Contra Costa Health Services View Profile
Victoria Parker, DBA, Associate Chair of Health Policy and Management, Boston University School of Public Health View Profile
Continuing Education
ABIM US Physician CME/MOC 2.00 Credit hours UPN# 200754625
Certified Professionals in Healthcare Quality 2.00 Credit hours
General Attendance 2.00 Credit hours
International General 2.00 Credit hours
Nursing Contact Hours 2.00 Credit hours
Pharmacist CPE 2.00 Credit hours UPN# 0822-0000-16-070-H05-P
US Physician CME 2.00 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.