QI 101: Fundamentals of Improvement
Serious errors occur at the best hospitals and clinics — despite the best efforts of talented and dedicated providers. As the Institute of Medicine (IOM) declared in 2001, in words that still ring true, “Between the health care we have and the care we could have lies not just a gap, but a chasm.” This course launches you on your journey to becoming a health care change agent. First, you’ll get a sense of the scope of the problem, from an up-close and personal look at a wrong-site surgery at a major academic hospital, to a high-level picture of the current quality of care in the US and around the world. Then you’ll begin to work on a solution to the problem, using the roadmap for change offered by the Institute of Medicine’s six aims for improvement — and a theory of how to change systems.

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Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 8/19/2015
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Course Objectives
After completing this course, you will be able to:
1. List constructive approaches to responding to errors.
2. Compare the US health care system to those of other countries with respect to quality, equity, and cost.
3. List the six dimensions of health care, and the aims for each, outlined by the Institute of Medicine (IOM) in 2001.
4. Give examples of how specific organizations have made significant improvements in care by pursuing each of the IOM aims.
5. Explain that most errors are ultimately caused by system-related problems.
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Deepa Ranganathan, Content Manager, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# 0822-0000-13-087-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.