QI 101: Introduction to Health Care Improvement*

Please note: This course was updated and retitled on August 14. Its previous title was QI 101: Fundamentals of Improvement. Learners who completed Fundamentals of Improvement will retain credit for completing this course.

Serious errors occur at the best hospitals and clinics — despite the best efforts of talented and dedicated providers. As the Institute of Medicine (IOM) declared in 2001, in words that still ring true, “Between the health care we have and the care we could have lies not just a gap, but a chasm.” This course launches you on your journey to becoming a health care change agent.

First, you’ll get a high-level picture of the current quality of care in the United States and other nations, including some common challenges. Then, you'll see how six aims for improvement from the Institute of Medicine have created a sense of direction for improvement efforts all over the world. Finally, you'll get your first introduction to the science of improvement, with a theory of how to change systems.

*This course is required for the Basic Certificate in Quality and Safety.

Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 6/1/2009
Last Update Date: 8/14/2016
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Course Objectives
After completing this course, you will be able to:
1. Describe common challenges for health care systems around the world.
2. List the six dimensions of health care, and the aims for each, outlined by the Institute of Medicine (IOM) in 2001.
3. Explain the value of improvement science in health care.
Contributors
Author(s):
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Reviewer(s):
James Moses, MD, MPH, Medical Director of Quality Improvement, Associate CQO, Boston Medical Center View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# 0822-0000-13-087-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.