Please note: This course was updated and retitled on August 14. Its previous title was QI 101: Fundamentals of Improvement. Learners who completed Fundamentals of Improvement will retain credit for completing this course.Serious errors occur at the best hospitals and clinics — despite the best efforts of talented and dedicated providers. As the Institute of Medicine (IOM) declared in 2001, in words that still ring true, “Between the health care we have and the care we could have lies not just a gap, but a chasm.” This course launches you on your journey to becoming a health care change agent. First, you’ll get a high-level picture of the current quality of care in the United States and other nations, including some common challenges. Then, you'll see how six aims for improvement from the Institute of Medicine have created a sense of direction for improvement efforts all over the world. Finally, you'll get your first introduction to the science of improvement, with a theory of how to change systems.*This course is required for the Basic Certificate in Quality and Safety.
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