If you want to improve a complex system, you’ll probably need to convince the people around you to do things differently. But a change that seems sensible and beneficial to you may feel threatening to others. In this course, you’ll learn why culture change is crucial to the success of many improvement projects. You’ll discover the most common reasons people resist change, and then you’ll practice responding in a way that mitigates that resistance. You’ll also learn how new ideas typically spread through a population, and what you can do to help different parts of the population adopt the change. Finally, you’ll learn different ways to motivate people – and which methods are likely to be most effective in a health care setting.
Estimated Time of Completion:
1 hour 15 minutes
Type of Activity: Knowledge
Release Date:
12/14/2009
Last Update Date:
12/14/2009
After completing this course, you will be able to:
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1. Identify three common barriers to change.
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2. List Everett Rogers’ five stages of diffusion of innovations.
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3. Describe how to leverage differences among people for positive outcomes.
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4. Define the concepts of intrinsic and extrinsic motivation, and evaluate the relative effectiveness of each.
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5. Describe how activities related to improving processes can influence the culture of an organization.
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You must complete all the lessons within this course in order to receive credit for the course.