QI 105: Leading Quality Improvement*
Please note: This course was updated and retitled on August 14. It includes learning that was previously in QI 105: The Human Side of Quality Improvement. Learners who completed The Human Side of Quality Improvement will retain credit for completing this course.

The first four IHI Open School quality improvement courses taught you basic improvement methodology, which you can apply to improve health care processes and make care safer. But when you assume a leadership role in a clinical improvement project, you'll need more than just technical knowledge. 

In the real world, you'll need to know the steps for managing the project through to completion. You'll need to understand the psychology of change, and you'll need skills in interdisciplinary teamwork. In the real world, the human side of quality improvement — that is, the ability to rally constituents around a the cause of improvement — is every bit as important as having a good idea for change.

*This course is required for the Basic Certificate in Quality and Safety.

Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 12/14/2009
Last Update Date: 8/14/2016
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Course Objectives
After completing this course, you will be able to:
1. Describe how to lead an improvement project through four key phases.
2. Identify and describe the components of IHI’s Framework for Spread.
3. Apply strategies to assess and overcome resistance to change.
4. Apply strategies to work effectively with interprofessional colleagues.
Contributors
Author(s):
Sue Butts-Dion, Improvement Advisor, Butts-Dion Consulting, Inc. View Profile
Mary Dolansky, RN, PhD, Associate Professor, Louis Stokes VA Medical Center View Profile
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital View Profile
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center View Profile
David Williams, Ph.D., Executive Director, Institute for Healthcare Improvement View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Reviewer(s):
James Moses, MD, MPH, Medical Director of Quality Improvement, Associate CQO, Boston Medical Center View Profile
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Marie Schall, MA, Senior Director, Institute for Healthcare Improvement View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.50 Credit hours
General Attendance 1.50 Credit hours
International General 1.50 Credit hours
Nursing Contact Hours 1.50 Credit hours
Pharmacist CPE 1.50 Credit hours UPN# 0822-0000-13-091-H05-P
US Physician CME 1.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.