What does it mean to treat patients and families with dignity and respect? It means that health care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural background into the planning and delivery of care. Providers anticipate patient and family needs, and meet those needs in a clean, safe environment. The health care team provides emotional support to patients and families, and strives to alleviate their fear and anxiety. How can providers accomplish all of this? By learning and then practicing the specific skills described and illustrated in this course.
Estimated Time of Completion:
2 hours
Type of Activity: Knowledge
Release Date:
9/28/2011
Last Update Date:
9/28/2011
After completing this course, you will be able to:
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1. Explain why providing patient- and family-centered care is an essential component of safe, reliable care.
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2. Describe and use specific skills for treating patients and their families with dignity and respect, especially when first meeting patients and their families.
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3. Describe and use specific skills for ensuring patients’ privacy and confidentiality.
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4. Describe and use specific skills for respecting patients’ and families’ cultures, languages, and belief systems.
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5. Describe and use specific skills for creating a restful and healing environment for patients and their families.
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You must complete all the lessons within this course in order to receive credit for the course.