PFC 101: Introduction to Patient-Centered Care*
Please note: This course was added to the Basic Certificate in Quality and Safety on August 14. It replaces the previous Person- and Family-Centered Care Certificate requirement, PFC 101: Dignity and Respect. (Dignity and Respect is still available, and it has been renumbered PFC 102.)

The relationship between patient and provider is changing. Many health care systems aim to provide not only high-quality services, but also patient-centered care that advances the unique health goals of each person and family. In this course, you’ll learn about the ideal relationship to promote health — especially for underserved people who face the greatest barriers to health — as well as some practical skills to make the relationship a reality.

*This course is required for the Basic Certificate in Quality and Safety.
Estimated Time of Completion: 1 hour 30 minutes
Type of Activity: Knowledge
Release Date: 9/28/2011
Last Update Date: 8/14/2016
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Course Objectives
After completing this course, you will be able to:
1. Describe the partnership model of patient-provider relationships.
2. Explain why the partnership model can improve health.
3. Discuss how social conditions, faith, culture, and trust affect the patient-provider relationship.
4. Identify at least four skills to improve clinical interactions with patients.
Contributors
Author(s):
Kendra Hotz, Coordinator, Urban and Community Health Concentration, Rhodes College View Profile
Mary Smith, Pastor, Antioch Church View Profile
Nia Zalamea, MD, FACS, Surgeon, Methodist University Hospital View Profile
Editor(s):
Stephanie Garry Garfunkel, MA, Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Kathy Duncan, RN, Faculty, Institute for Healthcare Improvement View Profile
Christina Gunther-Murphy, MBA, Executive Director and Improvement Advisor, Institute for Healthcare Improvement View Profile
Continuing Education
ABIM US Physician CME/MOC 1.50 Credit hours UPN# 200754613
Certified Professionals in Healthcare Quality 1.50 Credit hours
General Attendance 1.50 Credit hours
International General 1.50 Credit hours
Nursing Contact Hours 1.50 Credit hours
Pharmacist CPE 1.50 Credit hours UPN# 0822-0000-16-068-H05-P
US Physician CME 1.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.