PFC 201: A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families
In this course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with patients and families. You’ll see how empathy can help you in your daily work, and how it can drive a sense of urgency to start testing and spreading changes to improve care.

Click here to view resources related to this course.

Note: This course is not required for the Basic Certificate of Completion.

Pharmacy continuing education credits are not available for this course.
Estimated Time of Completion: 30 minutes
Type of Activity: Knowledge
Release Date: 10/18/2013
Last Update Date: 2/1/2017
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Course Objectives
After completing this course, you will be able to:
1. Define patient and family shadowing.
2. List five steps for conducting a successful shadowing project.
3. Describe how to interact with patients, families, and clinical staff involved in a shadowing project.
4. Discuss how you can use your shadowing experience to create a care experience flow map, observational summary, and final report.
5. Explain how shadowing can help you come up with ideas for changes to improve care.
Tony Digioia, MD, Medical Director, UPMC Bone and Joint Center, University of Pittsburgh Medical Center (UPMC) View Profile
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
James Moses, MD, MPH, Chief Quality Officer, Boston Medical Center View Profile
Continuing Education
ABIM US Physician CME/MOC 0.50 Credit hours UPN# 201472209
Certified Professionals in Healthcare Quality 0.50 Credit hours
General Attendance 0.50 Credit hours
International General 0.50 Credit hours
Nursing Contact Hours 0.50 Credit hours
US Physician CME 0.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.