L 101: Introduction to Health Care Leadership*
Please note: This course was updated and retitled on August 15. Its previous title was L 101: Becoming a Leader in Health Care. Learners who completed Becoming a Leader in Health Care will retain credit for completing this course.

When you think of a leader, who comes to mind? A president? A CEO? This course will teach you a different idea of leadership: No matter your position or formal title, you can be a leader. In this course, you’ll learn about a hospital that’s having some trouble with infection control. As you grapple with the case, you’ll learn that leadership isn’t a position of authority — it’s an action. You’ll learn how to persuade different types of people and build enough unity to move forward. Finally, you’ll learn some strategies for sustaining your leadership journey over time.

*This course is required for the Basic Certificate in Quality and Safety.
Estimated Time of Completion: 1 hour 15 minutes
Type of Activity: Knowledge
Release Date: 9/2/2009
Last Update Date: 8/15/2016
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Course Objectives
After completing this course, you will be able to:
1. Describe several characteristics of leaders, who may or may not have formal positions of authority.
2. Describe different techniques for persuading different types of people.
3. Explain why achieving a workable level of unity among teammates is essential for effective team functioning.
4. List several ways to help sustain your health care leadership journey over time.
Contributors
Author(s):
Jonathan Finkelstein, MD, MPH, Professor, Harvard University Medical School View Profile
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital View Profile
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center View Profile
James Reinertsen, MD, President, The Reinertsen Group View Profile
Editor(s):
Michael Briddon, MA, Editorial Director, Institute for Healthcare Improvement View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
James Moses, MD, MPH, Medical Director of Quality Improvement, Associate CQO, Boston Medical Center View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.25 Credit hours
General Attendance 1.25 Credit hours
International General 1.25 Credit hours
Nursing Contact Hours 1.25 Credit hours
Pharmacist CPE 1.25 Credit hours UPN# 0822-0000-16-067-H05-P
US Physician CME 1.25 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
Requirements
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.