L 101: Becoming a Leader in Health Care
When you think of a leader, what comes to mind? A president? A CEO? No matter what your position or formal title is, you can be a leader. In this course, you’ll zoom in on a hospital that’s having some trouble with infection control. As you grapple with this case, you’ll learn that leadership isn’t a position of authority—it’s an action. You’ll learn how to persuade different types of people and build enough unity to move forward. Finally, you’ll learn how to measure your effectiveness as a leader. Written reflections and discussions are key to this course—don’t skip them! Periodically you’ll be directed to a discussion board where you can post your answers and discuss them with other students.

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Estimated Time of Completion: 1 hour 30 minutes
Type of Activity: Knowledge
Release Date: 9/2/2009
Last Update Date: 9/2/2009
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Course Objectives
After completing this course, you will be able to:
1. Identify three ways to take a leadership stance, even if you are not in a formal leadership position.
2. List at least three reactions that followers might have when leaders initiate action—and understand what’s behind each reaction.
3. Describe three kinds of approaches leaders use to persuade others to make changes.
4. Describe how to assess the effectiveness of leaders.
James Reinertsen, MD, President, The Reinertsen Group View Profile
Continuing Education
Certified Professionals in Healthcare Quality 1.50 Credit hours
General Attendance 1.50 Credit hours
International General 1.50 Credit hours
Nursing Contact Hours 1.50 Credit hours
Pharmacist CPE 1.50 Credit hours UPN# 0822-0000-13-093-H05-P
US Physician CME 1.50 Credit hours

In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit.
You must be a registered IHI.org user to take this course.
You must complete all the lessons within this course and achieve a minimum score of 75% in order to receive credit for the course.