When you’re working with others to improve a process, it helps to know a bit about human psychology. Different people may need different kinds of information — presented in different ways — before agreeing to try something new. In this lesson, you’ll learn about the Myers-Briggs Type Indicator, a tool that can help you make the most of these differences, instead of allowing them to become a barrier to change. Further, you’ll explore two different types of motivation — intrinsic and extrinsic — and evaluate which is likely to be most effective in your setting.
Estimated Time of Completion: 30 minutes
After completing this lesson, you will be able to:
1. Explain Deming’s emphasis on the role of psychology in process improvement.
2. Describe how to leverage differences among people for positive outcomes.
3. Define the concepts of intrinsic and extrinsic motivation, and evaluate the relative effectiveness of each.
You must be a registered IHI.org user
to take this lesson.
You must achieve a minimum score of
% to successfully complete this lesson.