Why do people resist change? For all sorts of reasons: a sense of professional autonomy, tunnel vision, the comfort of routine, or even a simple lack of resources. In this lesson, you’ll learn how to assess your own and your colleagues' natural tolerance for change. With that understanding, you'll learn what makes people say "no" to improvement efforts, and how you can address their concerns to move them closer to "yes."
Estimated Time of Completion: 25 minutes
After completing this lesson, you will be able to:
1. Assess your own tolerance for change.
2. List common barriers to change according to Herbert Kaufman.
3. Describe tactics for overcoming common barriers to change within health care.
You must be a registered IHI.org user
to take this lesson.
You must achieve a minimum score of
% to successfully complete this lesson.