QI 105 Lesson 2: What Motivates People to Change
When you’re working with others to improve a process, it helps to know a bit about human psychology. Different people may need different kinds of information — presented in different ways — before agreeing to try something new. In this lesson, you’ll learn about the Myers-Briggs Type Indicator, a tool that can help you make the most of these differences, instead of allowing them to become a barrier to change. Further, you’ll explore two different types of motivation — intrinsic and extrinsic — and evaluate which is likely to be most effective in your setting.
Estimated Time of Completion: 30 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain Deming’s emphasis on the role of psychology in process improvement.
2. Describe how to leverage differences among people for positive outcomes.
3. Define the concepts of intrinsic and extrinsic motivation, and evaluate the relative effectiveness of each.
David Williams, Ph.D., Executive Director, Institute for Healthcare Improvement View Profile
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc View Profile
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.