When you’re working with others to improve a process, it helps to know a bit about human psychology. Different people may need different kinds of information — presented in different ways — before agreeing to try something new. In this lesson, you’ll learn about the Myers-Briggs Type Indicator, a tool that can help you make the most of these differences, instead of allowing them to become a barrier to change. Further, you’ll explore two different types of motivation — intrinsic and extrinsic — and evaluate which is likely to be most effective in your setting.
Estimated Time of Completion: 30 minutes
After completing this lesson, you will be able to:
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1. Explain Deming’s emphasis on the role of psychology in process improvement.
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2. Describe how to leverage differences among people for positive outcomes.
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3. Define the concepts of intrinsic and extrinsic motivation, and evaluate the relative effectiveness of each.
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to take this lesson.
You must achieve a minimum score of
75% to successfully complete this lesson.