QI 105 Lesson 2: Change Psychology and the Human Side of Quality Improvement
Why do people resist change? For all sorts of reasons: a sense of professional autonomy, tunnel vision, the comfort of routine, or even a simple lack of resources. In this lesson, you’ll learn how to assess your own and your colleagues' natural tolerance for change. With that understanding, you'll learn what makes people say "no" to improvement efforts, and how you can address their concerns to move them closer to "yes."
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Assess your own tolerance for change.
2. List common barriers to change according to Herbert Kaufman.
3. Describe tactics for overcoming common barriers to change within health care.
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital View Profile
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center View Profile
David Williams, Ph.D., Executive Director, Institute for Healthcare Improvement View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
James Moses, MD, MPH, Medical Director of Quality Improvement, Associate CQO, Boston Medical Center View Profile
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.