Lesson 1: Overcoming Resistance to Change
Course: QI 105: The Human Side of Quality Improvement
Why do people resist change? For all sorts of reasons: a sense of professional autonomy, tunnel vision, the comfort of routine, or even a simple lack of resources. In this lesson, you’ll learn what makes people say “no” to improvement efforts, and how you can address their concerns to move them closer to “yes.” You’ll also learn how different parts of a population may need different levels of support before adopting a new idea.
Estimated Time of Completion: 25 minutes
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Learning Objectives
After completing this lesson, you will be able to:
1. Identify three common barriers to change.
2. List Everett Rogers’ five stages of diffusion of innovations.
3. Summarize Kurt Lewin’s “Unfreeze, Change, Freeze” theory of change.
Contributors
Author(s):
David Williams, Ph.D., Improvement Advisor, truesimple consulting View Profile
Editor(s):
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc View Profile
Reviewer(s):
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.