PS 202 Lesson 3: Tactics for Leading Cultural Change
Does your staff feel that they can call attention to problems? How do you determine the cause of a problem? In this lesson, we’ll discuss how to make health care safer for patients and staff by learning how to surface problems, create reliable systems, and foster a culture of safety.
Estimated Time of Completion: 30 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Describe intrinsic and extrinsic motivation in health care workers.
2. Discuss the role of reliable, safe systems in setting expectations for employee behavior.
3. Explain why clear organizational priorities are essential for safety.
Contributors
Author(s):
David Williams, PhD, Executive Director, Institute for Healthcare Improvement View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.