Think you’re error-proof? Think again. Mistakes happen even to the most dedicated people. The question isn’t whether, it’s when—and what to do when a mistake does happen. In this lesson, you’ll learn how a serious error occurred at a respected Boston hospital and how the hospital handled it immediately afterward. The lesson will also discuss a range of responses to error, including whether to disclose the mistake and whether to punish the people involved.
Estimated Time of Completion: 15 minutes
After completing this lesson, you will be able to:
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1. List constructive approaches to responding to errors.
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2. Identify and analyze the range of possible responses to error, including issues around disclosure and punishment.
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3. Develop your own ideas and opinions about how best to respond to errors.
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You must be a registered IHI.org user
to take this lesson.
You must achieve a minimum score of
75% to successfully complete this lesson.