Think you’re error-proof? Think again. Mistakes happen even to the most dedicated people. The question isn’t whether, it’s when—and what to do when a mistake does happen. In this lesson, you’ll learn how a serious error occurred at a respected Boston hospital and how the hospital handled it immediately afterward. The lesson will also discuss a range of responses to error, including whether to disclose the mistake and whether to punish the people involved.
Estimated Time of Completion: 15 minutes
After completing this lesson, you will be able to:
1. List constructive approaches to responding to errors.
2. Identify and analyze the range of possible responses to error, including issues around disclosure and punishment.
3. Develop your own ideas and opinions about how best to respond to errors.
You must be a registered IHI.org user
to take this lesson.
You must achieve a minimum score of
% to successfully complete this lesson.