PFC 101 Lesson 3: Skills for Patient-Provider Partnerships
In this course, you’ve learned why trusting patient-provider partnerships create better health outcomes. In this lesson, you’ll learn several concrete skills any provider can use in clinical interactions with patients to foster such partnerships. You’ll also learn about new models of care that position patients at the center.
Estimated Time of Completion: 45 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Define the four components of empathy.
2. Discuss the difference between asking patients, “What’s the matter?” and “What matters to you?”
3. Describe Ask-Tell-Ask and Teach Back methods of effective communication.
Contributors
Author(s):
Kendra Hotz, Coordinator, Urban and Community Health Concentration, Rhodes College View Profile
Mary Smith, Pastor, Antioch Church View Profile
Nia Zalamea, MD, FACS, Surgeon, Methodist University Hospital View Profile
Editor(s):
Stephanie Garry Garfunkel, MA, Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Kathy Duncan, RN, Faculty, Institute for Healthcare Improvement View Profile
Christina Gunther-Murphy, MBA, Executive Director and Improvement Advisor, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.