In this course, you’ve learned why trusting patient-provider partnerships create better health outcomes. In this lesson, you’ll learn several concrete skills any provider can use in clinical interactions with patients to foster such partnerships. You’ll also learn about new models of care that position patients at the center.
Estimated Time of Completion: 45 minutes
After completing this lesson, you will be able to:
1. Define the four components of empathy.
2. Discuss the difference between asking patients, “What’s the matter?” and “What matters to you?”
3. Describe Ask-Tell-Ask and Teach Back methods of effective communication.
You must be a registered IHI.org user
to take this lesson.
You must achieve a minimum score of
% to successfully complete this lesson.