L 101 Lesson 2: Practical Skills for Leading Teams
Whether you want to change health care or just change the type of coffee served in the cafeteria, you’ll need to persuade people that the change is worthwhile. In this lesson, you’ll learn how good leaders use different approaches to persuade different types of people. You’ll learn to develop persuasive arguments based on power, logic, and emotion. You'll also learn some specific tactics to help the teams of which you're a part achieve what psychiatrist John Gardner calls a "workable level of unity."
Estimated Time of Completion: 35 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Describe how different personality types can present a challenge to teamwork.
2. Describe several different kinds of approaches leaders use to persuade others to make changes.
3. Develop persuasive appeals to different types of people based on power, logic, and emotions.
4. Explain the concept of achieving a 'workable level of unity' and several tactics to help a team achieve this.
Contributors
Author(s):
Jonathan Finkelstein, MD, MPH, Professor, Harvard University Medical School View Profile
Jim Reinertsen, MD, President, The Reinertsen Group View Profile
Editor(s):
Michael Briddon, MA, Editorial Director, Institute for Healthcare Improvement View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
James Moses, MD, Chief Quality Officer, Boston Medical Center View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.