PS 105 Lesson 3: The Impact of Adverse Events on Caregivers: The Second Victim
Patients and families aren’t the only ones hurt by adverse events. In this lesson, you’ll hear some caregivers describe how terrible they felt after an adverse event occurred in a patient’s care. You’ll learn what kind of support caregivers may need after an adverse event, including counseling, time off, and involvement on improvement teams. You’ll learn why sometimes caregivers don't receive the necessary support after something goes wrong and how some organizations are working to improve this.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain the concept of the second victim in health care.
2. Describe the impact of adverse events on providers: what they may feel, and what they may need.
3. Describe barriers to second victims getting the support they need.
4. List resources that are available to support caregivers after adverse events.
Contributors
Author(s):
Frank Federico, RPh, Vice President/Senior Patient Safety Expert, Institute for Healthcare Improvement View Profile
Allan Frankel, MD, Patient Safety and Reliability Expert, Safe and Reliable Healthcare View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Barbara Edson, RN, MBA, MHA, VP, Clinical Quality, Health Research & Educational Trust (HRET) View Profile
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Wendy Madigosky, MD, MSPH, Director, Foundations of Doctoring Curriculum, University of Colorado Anchutz Medical Center View Profile
Liam Shields, Staff Nurse/ Early Clinical Career Fellow, University of Dundee View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.