PFC 101 Lesson 2: Understanding Patients as People
To better serve patients and improve health outcomes, providers have to get to know them as individuals — who they are, what they care about, and what drives their choices. In this lesson, you’ll see how social conditions, trust in health care, and culture affect the patient-provider relationship.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Discuss the influence of social conditions, faith and culture, and trust on patient-provider relationships.
2. Explain how implicit bias affects patient-provider interactions.
3. Describe how curiosity and humility can help providers understand patients’ lives.
Contributors
Author(s):
Kendra Hotz, Coordinator, Urban and Community Health Concentration, Rhodes College View Profile
Mary Smith, Pastor, Antioch Church View Profile
Nia Zalamea, MD, FACS, Surgeon, Methodist University Hospital View Profile
Editor(s):
Stephanie Garry Garfunkel, MA, Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Kathy Duncan, TBD, TBD, Institute for Healthcare Improvement View Profile
Christina Gunther-Murphy, MBA, Executive Director and Improvement Advisor, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.