PFC 101 Lesson 2: Understanding Patients as People
In this lesson, you’ll start learning specific skills you need to treat patients and families with dignity and respect. It starts with the moment you first meet them. How should – and shouldn’t – you enter a patient’s room? How should – and shouldn’t – you explain the patient’s condition and the plan of treatment? What information is most important to convey, and how? How should – and shouldn’t – you interact with the patient’s family members and loved ones?
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Discuss the influence of social conditions, faith and culture, and trust on patient-provider relationships.
2. Explain how implicit bias affects patient-provider interactions.
3. Describe how curiosity and humility can help providers understand patients’ lives.
Contributors
Author(s):
Kendra Hotz, Coordinator, Urban and Community Health Concentration, Rhodes College View Profile
Mary Smith, Pastor, Antioch Church View Profile
Nia Zalamea, MD, FACS, Surgeon, Methodist University Hospital View Profile
Editor(s):
Stephanie Garry Garfunkel, MA, Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Kathy Duncan, RN, Faculty, Institute for Healthcare Improvement View Profile
Christina Gunther-Murphy, MBA, Executive Director and Improvement Advisor, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.