PFC 101 Lesson 2: Understanding Patients as People
To better serve patients and improve health outcomes, providers have to get to know them as individuals — who they are, what they care about, and what drives their choices. In this lesson, you’ll see how social conditions, trust in health care, and culture affect the patient-provider relationship.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Discuss the influence of social conditions, faith and culture, and trust on patient-provider relationships.
2. Explain how implicit bias affects patient-provider interactions.
3. Describe how curiosity and humility can help providers understand patients’ lives.
Kendra Hotz, Coordinator, Urban and Community Health Concentration, Rhodes College View Profile
Mary Smith, Pastor, Antioch Church View Profile
Nia Zalamea, MD, FACS, Surgeon, Methodist University Hospital View Profile
Stephanie Garry Garfunkel, MA, Managing Editor, Institute for Healthcare Improvement View Profile
Kathy Duncan, RN, Faculty, Institute for Healthcare Improvement View Profile
Christina Gunther-Murphy, MBA, Head of Operational Excellence and Improvement Advisor, Institute for Healthcare Improvement View Profile
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You must achieve a minimum score of 75% to successfully complete this lesson.