Lesson 3: Measuring for Improvement
Course: QI 102: The Model for Improvement: Your Engine for Change
This lesson outlines the distinctive process of measuring for improvement and explains, in greater detail, the three kinds of measures you’ll need as you continue your own personal improvement project.
Estimated Time of Completion: 20 minutes
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Learning Objectives
After completing this lesson, you will be able to:
1. Explain why measurement is important in improvement.
2. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
3. List some of the differences between measurement for improvement and measurement for academic research.
4. Explain the basics of displaying data for improvement.
5. Develop effective measures for your own personal improvement project.
Contributors
Author(s):
Robert Lloyd, PhD, Executive Director Performance Improvement, Institute for Healthcare Improvement View Profile
Sandra Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Editor(s):
Deepa Ranganathan, Content Manager, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.