QI 102 Lesson 3: Choosing Measures
To understand whether the changes you are making are leading to improvement, you need some type of feedback. Data provides this feedback. In this lesson, we recommend three different types of measures for you to define and collect in your improvement work: outcome measures, process measures, and balancing measures. We'll explain the unique function of each type of measure and guide you through selecting measures for your own personal improvement project.
Estimated Time of Completion: 20 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain why measurement is important in improvement.
2. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
3. List some of the differences between measurement for improvement and measurement for academic research.
4. Explain the basics of displaying data for improvement.
5. Develop effective measures for your own personal improvement project.
Contributors
Author(s):
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.