PS 203 Lesson 3: Understanding and Improving Organizational Culture
Does your staff feel that they can call attention to problems? How do you determine the cause of a problem and respond when something goes wrong? This lesson will help you determine the current state of your organization’s journey toward a culture of safety, to help set priorities and drive improvement.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain how to use quantitative and qualitative data to assess the culture of an organization.
2. Describe best practices for using data to improve the culture of an organization.
3. Discuss how to identify and respond to behavior that undermines the safety culture of an organization.
Contributors
Author(s):
Barbara Balik, EdD, RN, President, Aefina Partners View Profile
Gerald Hickson, MD, Professor, Vanderbilt University View Profile
Editor(s):
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
Reviewer(s):
Patricia McGaffigan, RN, MS, CPPS, Vice President, Safety Programs, Institute for Healthcare Improvement View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.