PS 104 Lesson 1: Why Are Teamwork and Communication Important?
Teamwork and communication are some of the most important building blocks for a culture of safety in health care. This lesson discusses why effective team functioning is so critical to protecting patients from harm, including common types of errors associated with ineffective teamwork and communication. You'll learn to distinguish teams that are working effectively from those that are not.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain how teams in health care can make care safer or less safe.
2. List several common types of adverse events in health care that occur due to miscommunication.
3. Explain why effective communication takes planning.
4. Identify examples of effective and ineffective teamwork and communication.
Contributors
Author(s):
Michael Leonard, MD, Principal, Safe & Reliable Healthcare, Safe & Reliable Healthcare View Profile
Editor(s):
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Reviewer(s):
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.