QI 105 Lesson 3: Culture Change Versus Process Change
Sometimes an improvement project that seems simple — getting people to wash their hands more often, for instance — fails completely because the organization’s culture isn’t fertile ground for that change. In this lesson, you’ll learn why culture change is often essential if you want process improvements to stick. You’ll also learn how you can use familiar tools — such as the Model for Improvement — to help drive culture change. Finally, you’ll explore the reasons that changing culture without changing the way people do their work won’t necessarily lead to better outcomes for patients and providers.
Estimated Time of Completion: 30 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Define process change and culture change
2. Describe how activities related to improving processes can influence culture.
3. Explain why culture change efforts do not necessarily result in process change.
David Williams, Ph.D., Executive Director, Institute for Healthcare Improvement View Profile
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc View Profile
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.