QI 101 Lesson 3: Changing Systems with the Science of Improvement
In this lesson, you’ll learn why improvement, especially in a complex environment such as health care, requires us to think about the larger systems in which we live and work. You’ll learn about two famous engineers, W. Edwards Deming and Walter A. Shewhart, who developed theories and tools to help improvers better visualize and understand the interdependent components of a system. Finally, you'll practice applying Deming's four-part framework for improvement, the System of Profound Knowledge.
Estimated Time of Completion: 30 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain how “pure” and “applied science” differ and the challenges of applied science as they relate to health care.
2. Describe the contributions to improvement science of W. Edwards Deming and Walter Shewhart.
3. List the four components of Deming's System of Profound Knowledge.
4. Apply the "lens of profound knowledge" to improve a system.
Robert Lloyd, PhD, VP, Institute for Healthcare Improvement View Profile
Sandy Murray, MA, Improvement Advisor, CT Concepts View Profile
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement View Profile
Laura Fink, Senior Managing Editor, Institute for Healthcare Improvement View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
James Moses, MD, MPH, Chief Quality Officer, Boston Medical Center View Profile
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.