QCV 101 Lesson 1: Two Mustangs
In the last 40 years, science and technology have advanced in ways that seem nearly miraculous. Many of these advances have been a boon for consumers of commercial products and patients in the health care system. But the news hasn’t all been good. Technological innovation has led to complex challenges for providers and for patients and their families. In this lesson, you’ll learn that the ability to deliver high-quality, affordable care to patients now requires sophisticated management of very complex systems.
Estimated Time of Completion: 40 minutes
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Learning Objectives
After completing this lesson, you will be able to:
1. Describe the relationship between advances in technology and increases in the complexity of health care.
2. Compare and contrast the increasing complexity of health care with that of other fields.
3. Explain why designing a perfectly functioning complex system is nearly impossible the first time around.
4. Describe attributes of innovation that can lead to the perfecting of health care (or other) systems.
Contributors
Author(s):
Tom Downes, MB BS, MRCP, MBA, MPH (Harvard), Consultant Geriatrician and IHI Fellow, Sheffield Teaching Hospitals View Profile
Steven Spear, DBA, MS, MS, Senior Lecturer, Massachusetts Institute Of Technology View Profile
Reviewer(s):
Jonathan Finkelstein, MD, MPH, Associate Professor, Harvard University Medical School View Profile
Eugene Litvak, PhD, President and CEO, Institute for Healthcare Optimization View Profile
Sean O'Neill, MD, PhD, Resident Physician, UCLA Health System View Profile
Requirements
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.