QI 104 Lesson 3: Case Study: Reducing Waiting Times
Lesson 2 introduced you to the concept of “spreading innovations.” You learned about the characteristics of innovations that are likely to spread naturally, as defined by Everett Rogers. And you got a first look at IHI’s Framework for Spread — a handy way to think about the most important components to consider when developing and executing a spread strategy. In this lesson, you’ll see how the US Veterans Health Administration actually used the Framework for Spread to plan and execute a major improvement initiative — reducing waiting times in more than 1,800 outpatient clinics!
Estimated Time of Completion: 20 minutes
User RatingUser RatingUser RatingUser RatingUser Rating(48)  View user comments   
Learning Objectives
After completing this lesson, you will be able to:
1. Describe each of the components of IHI’s Framework for Spread.
2. Analyze the strengths and weaknesses of the Veterans Health Administration’s spread initiative.
3. Use the Framework for Spread to plan a simple spread project.
Sue Butts, Improvement Advisor, Butts-Dion Consulting, Inc. View Profile
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement View Profile
Lloyd Provost, MS, Statistician, Associates in Process Improvement View Profile
Richard Scoville, PhD, Improvement Advisor/Consultant, Institute for Healthcare Improvement View Profile
You must be a registered IHI.org user to take this lesson.
You must achieve a minimum score of 75% to successfully complete this lesson.