PS 104 Lesson 1: Fundamentals of Teamwork and Communication
Teamwork and communication are two of the most important building blocks for a culture of safety in health care. This lesson discusses why effective team functioning is so critical to protecting patients from harm, including common types of errors associated with ineffective teamwork and communication. You'll learn to distinguish teams that are working effectively from those that are not.
Estimated Time of Completion: 25 minutes
Learning Objectives
After completing this lesson, you will be able to:
1. Explain how individual behavior and team dynamics in health care can make care safer or less safe.
2. List several common types of adverse events in health care that occur due to miscommunication.
3. Identify examples of effective and ineffective teamwork and communication.
Michael Leonard, MD, Principal, Safe & Reliable Healthcare, Safe & Reliable Healthcare View Profile
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement View Profile
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health View Profile
Jennifer Lenoci-Edwards, RN, MPH, CPPS, Head of NA, Institute for Healthcare Improvement View Profile
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You must achieve a minimum score of 75% to successfully complete this lesson.