QI 101: Fundamentals of Improvement
Lesson 1: Errors Can Happen Anywhere—and to Anyone
Lesson 2: Health Care Today
Lesson 3: The Institute of Medicine's Aims for Improvement
Lesson 4: How to Get from Here to There: Changing Systems
QI 102: The Model for Improvement: Your Engine for Change
Lesson 1: An Overview of the Model for Improvement
Lesson 2: Setting an Aim
Lesson 3: Measuring for Improvement
Lesson 4: Developing Changes
Lesson 5: Testing Changes
QI 103: Measuring for Improvement
Lesson 1: Measurement Fundamentals
Lesson 2: Displaying Data
Lesson 3: Learning from Measures
QI 104: Putting It All Together
Lesson 1: The Life Cycle of a Quality Improvement Project
Lesson 2: Spreading Changes
Lesson 3: Case Study: Reducing Waiting Times
QI 105: The Human Side of Quality Improvement
Lesson 1: Overcoming Resistance to Change
Lesson 2: What Motivates People to Change
Lesson 3: Culture Change Versus Process Change
QI 106: Level 100 Tools
Lesson 1: Using Plan-Do-Study-Act (PDSA) Cycles (Part 1)
Lesson 2: Using Plan-Do-Study-Act (PDSA) Cycles (Part 2)
Lesson 3: Using a Measurement Planning Form
Lesson 4: Run Charts (Part 1)
Lesson 5: Run Charts (Part 2)
QI 201: Guide to the IHI Open School Quality Improvement Practicum - BETA
Lesson 1: Putting Quality Improvement into Practice
Lesson 2: Starting Your Project
Lesson 3: Looking for Changes? Try Cause and Effect Diagrams
Lesson 4: Spell Improvement with P-D-S-A
Lesson 5: Data: Collect and Display
Lesson 6: Summarizing Your Project
PS 100: Introduction to Patient Safety
Lesson 1: Understanding Medical Error and Patient Safety
Lesson 2: Understanding Unsafe Acts
Lesson 3: A Call to Action — What YOU Can Do
PS 101: Fundamentals of Patient Safety
Lesson 1: To Err Is Human
Lesson 2: Responding to Error
Lesson 3: Identifying and Reporting Errors
Lesson 4: Error versus Harm
PS 102: Human Factors and Safety
Lesson 1: Understanding the Science of Human Factors
Lesson 2: Changes Based on Human Factors Design Principles
Lesson 3: Using Technology to Mitigate the Impact of Error
PS 103: Teamwork and Communication
Lesson 1: Why Are Teamwork and Communication Important?
Lesson 2: Basic Tools and Techniques
Lesson 3: Communication During Times of Transition
Lesson 4: Developing and Executing Effective Plans
PS 104: Root Cause and Systems Analysis
Lesson 1: Root Cause Analysis Helps Us Learn from Errors
Lesson 2: How a Root Cause Analysis Works
Lesson 3: How Root Cause Analysis Can Help Improve Health Care
PS 105: Communicating with Patients after Adverse Events
Lesson 1: The Importance of Communication When Things Go Wrong
Lesson 2: Responding to an Adverse Event: A Step-by-Step Approach
Lesson 3: The Impact of Adverse Events on Caregivers: The Second Victim
Lesson 4: The Apology
Lesson 5: To Communicate or Not to Communicate
PS 106: Introduction to the Culture of Safety
Lesson 1: The Power of Speaking Up
Lesson 2: What Is a Culture of Safety?
Lesson 3: How Can You Contribute to a Culture of Safety?
PS 201: Partnering to Heal: Teaming Up Against Healthcare-Associated Infections
Lesson 1: Partnering to Heal
PS 202: Preventing Pressure Ulcers
Lesson 1: Why Work on Preventing Pressure Ulcers?
Lesson 2: Assessing Patients
Lesson 3: Responding to Patients
Lesson 4: How to Implement a Pressure Ulcer Prevention Program
PFC 101: Dignity and Respect
Lesson 1: An Introduction to Patient- and Family-Centered Care
Lesson 2: First Impressions
Lesson 3: Privacy and Confidentiality
Lesson 4: Culture and Belief Systems
Lesson 5: Creating a Restful and Healing Environment
L 101: So You Want to Be a Leader in Health Care
Lesson 1: Taking the Leadership Stance
Lesson 2: The Leadership Stance Is Not a Pose
Lesson 3: Influence, Persuasion, and Leadership
Lesson 4: Measuring Leadership
MHO 101: Achieving Breakthrough Quality, Access, and Affordability
Lesson 1: Two Mustangs
Lesson 2: How to Make Complex Systems Fail
Lesson 3: Solving Problems in Complex Systems
PH 101: Introduction to Population Health
Lesson 1: What is Population Health?
Lesson 2: The Small (But Powerful!) Impact of Health Care
Lesson 3: Population Health in Action