Improvement Capability
QI 101: Introduction to Health Care Improvement*
Lesson 1: Health and Health Care Today
Lesson 2: The Institute of Medicine’s Aims for Improvement
Lesson 3: Changing Systems with the Science of Improvement
QI 102: How to Improve with the Model for Improvement*
Lesson 1: An Overview of the Model for Improvement
Lesson 2: Setting an Aim
Lesson 3: Choosing Measures
Lesson 4: Developing Changes
Lesson 5: Testing Changes
QI 103: Testing and Measuring Changes with PDSA Cycles*
Lesson 1: How to Define Measures and Collect Data
Lesson 2: How to Use Data for Improvement
Lesson 3: How to Build Your Degree of Belief over Time
QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools*
Lesson 1: How to Display Data on a Run Chart
Lesson 2: How to Learn from Run Charts and Control Charts
Lesson 3: Histograms, Pareto Charts, and Scatter Plots
QI 105: Leading Quality Improvement*
Lesson 1: The Four Phases of a Quality Improvement Project
Lesson 2: Change Psychology and the Human Side of Quality Improvement
Lesson 3: Working with Interdisciplinary Team Members
QI 201: Planning for Spread: From Local Improvements to System-Wide Change
Lesson 1: How Change Spreads
Lesson 2: Tactics for Spreading Change
Lesson 3: Case Study in Spreading Innovations: Transforming Care at the Bedside
QI 202: Addressing Small Problems to Build Safer, More Reliable Systems
QI 301: Guide to the IHI Open School Quality Improvement Practicum
Lesson 1: Putting Quality Improvement into Practice
Lesson 2: Starting Your Project
Lesson 3: Looking for Changes? Try Cause and Effect Diagrams
Lesson 4: Spell Improvement with P-D-S-A
Lesson 5: Data: Collect and Display
Lesson 6: Summarizing Your Project
Patient Safety
PS 101: Introduction to Patient Safety*
Lesson 1: Understanding Medical Error and Patient Safety
Lesson 2: Responding to Errors and Harm
Lesson 3: A Call to Action — What YOU Can Do
PS 102: From Error to Harm*
Lesson 1: The Swiss Cheese Model
Lesson 2: Understanding Unsafe Acts
Lesson 3: A Closer Look at Harm
PS 103: Human Factors and Safety*
Lesson 1: Understanding the Science of Human Factors
Lesson 2: Changes Based on Human Factors Design Principles
Lesson 3: Using Technology to Mitigate the Impact of Error
PS 104: Teamwork and Communication in a Culture of Safety*
Lesson 1: Why Are Teamwork and Communication Important?
Lesson 2: How Can You Contribute to a Culture of Safety?
Lesson 3: Basic Tools and Techniques for Effective Communication
PS 105: Responding to Adverse Events*
Lesson 1: Responding to an Adverse Event: A Step-by-Step Approach
Lesson 2: When and How to Apologize to Patients
Lesson 3: The Impact of Adverse Events on Caregivers: The Second Victim
Lesson 4: Learning From Errors Through Root Cause Analysis
PS 201: Root Cause and Systems Analysis
Lesson 1: Root Cause Analysis Helps Us Learn from Errors
Lesson 2: How a Root Cause Analysis Works
Lesson 3: How Root Cause Analysis Can Help Improve Health Care
PS 202: Building a Culture of Safety
Lesson 1: Leading Health Systems Through Adverse Events
Lesson 2: What Does a Culture of Safety Look Like?
Lesson 3: Tactics for Leading Cultural Change
PS 203: Partnering to Heal: Teaming Up Against Healthcare-Associated Infections
PS 204: Preventing Pressure Ulcers
Lesson 1: Why Work on Preventing Pressure Ulcers?
Lesson 2: Assessing Patients
Lesson 3: Responding to Patients
Lesson 4: How to Implement a Pressure Ulcer Prevention Program
L 101: Introduction to Health Care Leadership*
Lesson 1: What Makes a Leader?
Lesson 2: Practical Skills for Leading Teams
Lesson 3: Strategies to Sustain Your Health Care Leadership Journey
Person- and Family-Centered Care
PFC 101: Introduction to Patient-Centered Care*
Lesson 1: Patient-Provider Partnerships for Health
Lesson 2: Understanding Patients as People
Lesson 3: Skills for Patient-Provider Partnerships
PFC 102: Key Dimensions of Patient- and Family-Centered Care
PFC 103: Incorporating Mindfulness into Clinical Practice
PFC 201: A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families
PFC 202: Having the Conversation: Basic Skills for Conversations about End-of-Life Care
Lesson 1: Conversation: An Essential Element of Good End-of-Life Care
Lesson 2: The Conversation Begins with You
Lesson 3: Understanding and Respecting Your Patients’ Wishes
Triple Aim for Populations
TA 101: Introduction to the Triple Aim for Populations*
Lesson 1: Improving Population Health
Lesson 2: Providing Better Care
Lesson 3: Lowering Costs of Care
TA 102: Improving Health Equity
Lesson 1: Understanding Health Disparities
Lesson 2: Initiatives to Improve Health Equity
Lesson 3: Your Role in Improving Health Equity
TA 103: Increasing Value and Reducing Waste at the Point of Care
Graduate Medical Education
GME 201: Why Engage Trainees in Quality and Safety?
GME 202: A Guide to the Clinical Learning Environment Review (CLER) Program
GME 203: The Faculty Role: Understanding & Modeling Fundamentals of Quality & Safety
GME 204: The Role of Didactic Learning in Quality Improvement
GME 205: A Roadmap for Facilitating Experiential Learning in Quality Improvement
GME 206: Aligning Graduate Medical Education with Organizational Quality & Safety Goals
GME 207: Faculty Advisor Guide to the IHI Open School Quality Improvement Practicum
Educator's Toolkit
ET 0: Teaching Materials and Lesson Plans (Preview)
IHI Open School Introduction
OS 101: Introduction to the IHI Open School: Join the Movement to Improve Health & Health Care
Lesson 1: Welcome to the IHI Open School: Online Education, Interprofessional Chapters & Improvement Projects
Lesson 2: Five Steps for Starting and Growing an IHI Open School Chapter
Lesson 3: Staying Connected: Chapter Sustainability Tips from the IHI Open School