Improvement Capability
QI 101: Introduction to Health Care Improvement*
Lesson 1: Health and Health Care Today
Lesson 2: The Institute of Medicine’s Aims for Improvement
Lesson 3: Changing Systems with the Science of Improvement
QI 102: How to Improve with the Model for Improvement*
Lesson 1: An Overview of the Model for Improvement
Lesson 2: Setting an Aim
Lesson 3: Choosing Measures
Lesson 4: Developing Changes
Lesson 5: Testing Changes
QI 103: Testing and Measuring Changes with PDSA Cycles*
Lesson 1: How to Define Measures and Collect Data
Lesson 2: How to Use Data for Improvement
Lesson 3: How to Build Your Degree of Belief over Time
QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools*
Lesson 1: How to Display Data on a Run Chart
Lesson 2: How to Learn from Run Charts and Control Charts
Lesson 3: Histograms, Pareto Charts, and Scatter Plots
QI 105: Leading Quality Improvement*
Lesson 1: The Four Phases of a Quality Improvement Project
Lesson 2: Change Psychology and the Human Side of Quality Improvement
Lesson 3: Working with Interdisciplinary Team Members
QI 201: Planning for Spread: From Local Improvements to System-Wide Change
Lesson 1: How Change Spreads
Lesson 2: Tactics for Spreading Change
Lesson 3: Case Study in Spreading Innovations: Transforming Care at the Bedside
QI 202: Addressing Small Problems to Build Safer, More Reliable Systems
Patient Safety
PS 101: Introduction to Patient Safety*
Lesson 1: Understanding Adverse Events and Patient Safety
Lesson 2: Your Role in a Culture of Safety
Lesson 3: Your Role in Building Safer, More Reliable Systems
PS 102: From Error to Harm*
Lesson 1: The Swiss Cheese Model
Lesson 2: Understanding Unsafe Acts
Lesson 3: A Closer Look at Harm
PS 103: Human Factors and Safety*
Lesson 1: Understanding the Science of Human Factors
Lesson 2: Design Principles to Reduce Human Error
Lesson 3: The Risks and Rewards of Technology
PS 104: Teamwork and Communication*
Lesson 1: Fundamentals of Teamwork and Communication
Lesson 2: Tools and Techniques for Effective Communication
Lesson 3: Safety During Transitions Across the Continuum of Care
PS 105: Responding to Adverse Events*
Lesson 1: Responding to an Adverse Event: A Step-by-Step Approach
Lesson 2: Communication, Apology, and Resolution
Lesson 3: The Impact of Adverse Events on Caregivers: The Second Victim
PS 201: Root Cause Analyses and Actions
Lesson 1: Preparing for Root Cause Analyses and Actions
Lesson 2: Conducting Root Cause Analyses
Lesson 3: Actions to Build Safer Systems
PS 202: Achieving Total Systems Safety
Lesson 1: Eight Recommendations for Total Systems Safety
Lesson 2: Supporting the Health Care Workforce
Lesson 3: Partnering with Patients and Families
PS 203: Pursuing Professional Accountability and a Just Culture
Lesson 1: A Just Culture Case Study
Lesson 2: Building a Culture of Safety
Lesson 3: Understanding and Improving Organizational Culture
PS x1: Partnering to Heal: Teaming Up Against Healthcare-Associated Infections
PS x2: Preventing Pressure Ulcers
Lesson 1: Why Work on Preventing Pressure Ulcers?
Lesson 2: Assessing Patients
Lesson 3: Responding to Patients
Lesson 4: How to Implement a Pressure Ulcer Prevention Program
PS x3: Conservative Prescribing [New]
Lesson 1: Balancing Risks and Benefits
Lesson 2: Six Domains of Conservative Prescribing
Lesson 3: Evaluating Evidence for New Medications
Lesson 4: Strategies and Resources for Better Prescribing
L 101: Introduction to Health Care Leadership*
Lesson 1: What Makes a Leader?
Lesson 2: Practical Skills for Leading Teams
Lesson 3: Strategies to Sustain Your Health Care Leadership Journey
Person- and Family-Centered Care
PFC 101: Introduction to Patient-Centered Care*
Lesson 1: Patient-Provider Partnerships for Health
Lesson 2: Understanding Patients as People
Lesson 3: Skills for Patient-Provider Partnerships
PFC 102: Key Dimensions of Patient- and Family-Centered Care
PFC 103: Incorporating Mindfulness into Clinical Practice
PFC 201: A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families
PFC 202: Having the Conversation: Basic Skills for Conversations about End-of-Life Care
Lesson 1: Conversation: An Essential Element of Good End-of-Life Care
Lesson 2: The Conversation Begins with You
Lesson 3: Understanding and Respecting Your Patients’ Wishes
Triple Aim for Populations
TA 101: Introduction to the Triple Aim for Populations*
Lesson 1: Improving Population Health
Lesson 2: Providing Better Care
Lesson 3: Lowering Costs of Care
TA 102: Improving Health Equity
Lesson 1: Understanding Health Inequities
Lesson 2: How Health Care Can Advance Health Equity
Lesson 3: Your Role in Improving Health Equity
TA 103: Increasing Value and Reducing Waste at the Point of Care
Graduate Medical Education
GME 201: Why Engage Trainees in Quality and Safety?
GME 202: The Faculty Role: Understanding & Modeling Fundamentals of Quality & Safety
GME 203: Designing Educational Experiences in Health Care Improvement
GME 204: A Roadmap for Facilitating Experiential Learning in Quality Improvement
GME 205: Aligning Graduate Medical Education with Organizational Quality & Safety Goals
Educator's Toolkit
ET 0: Teaching Materials and Lesson Plans (Preview)
IHI Open School Introduction
OS 101: Introduction to the IHI Open School: Join the Movement to Improve Health & Health Care